Return & Exchange Policy
At Ruhani Ember, we take pride in the quality of our fragrances and the care taken with every order. Due to the nature of perfume products and hygiene considerations, we do not accept returns or exchanges for change of mind or personal fragrance preference.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, leaking, faulty, or contains the wrong product, please contact us within 48 hours of delivery where possible.
Please include:
- Your full name and order number.
- A description of the issue.
- Clear photographs of the product and packaging.
- An unboxing video, if available.
Please retain the product and packaging while we review your request. An unboxing video is helpful, but its absence does not automatically prevent a valid claim.
Change-of-Mind Returns
Returns or exchanges are not accepted because you changed your mind or prefer a different fragrance. Opened, sprayed, or used products cannot be returned for these reasons.
This does not affect your rights concerning faulty, damaged, incorrectly supplied, or misdescribed products.
Try Our $9 Sample Offer
Explore your preferred fragrances before purchasing a full-size bottle with our $9 sample offer.
Purchase a full-size bottle within seven days of your sample purchase, and we’ll credit the $9 toward your bottle.
Explore our offersHow to Request Assistance
Email ruhaniember@gmail.com with your order details and supporting photographs or video.
We aim to review requests within 2–4 business days. Once your claim has been assessed, we will explain the next steps and arrange an appropriate refund, replacement, or other remedy where applicable.
Returns & Refunds
Please contact us before returning an item. If a return is required, we will provide the return address and shipping instructions.
Keep the original packaging where possible and avoid further use after discovering an issue. We cover necessary return shipping costs for damaged, faulty, or incorrectly supplied items for which we are responsible.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.
Your Consumer Rights
This policy does not limit your rights under applicable consumer protection laws. The requested 48-hour reporting period does not remove those rights.
Contact: ruhaniember@gmail.com