Shipping Policy
Effective date: October 19, 2026
At Ruhani Ember, we aim to deliver your fragrances safely and efficiently. This policy explains order processing, delivery and shipping support.
Processing Times
- Orders are normally processed within 1–3 business days after payment confirmation.
- Weekends and public holidays are not business days. Orders received on these days enter processing on the next business day.
Processing time is separate from delivery time. If a significant processing delay affects your order, we will contact you.
Shipping Methods & Delivery Estimates
Available destinations, delivery methods and estimated transit times are provided at checkout or confirmed with you before payment for a manually arranged order. Express and international shipping are available only where offered for your destination.
Delivery estimates begin after dispatch and are not guaranteed unless expressly stated. Carrier disruptions, weather, remote locations and customs clearance may affect delivery times. International orders, where offered, may be subject to destination restrictions and import charges; applicable shipping charges and known import arrangements will be explained before you order.
Shipping Rates
Shipping charges depend on your delivery address and available service and are shown before you confirm and pay for your order. Any free-shipping promotion is subject to its displayed conditions.
Order Tracking
After dispatch, we will email shipping confirmation and tracking details where the selected service includes tracking. Tracking updates may take time to appear in the carrier’s system.
Shipping Restrictions
Alcohol-based perfumes may require special handling and may be restricted on certain routes or services. We ship only where a suitable carrier service is available. We do not ship to PO boxes or military addresses (APO/FPO).
If a delivery address cannot be serviced, we will contact you to arrange an available alternative or refund an unfulfilled order.
Incorrect Addresses & Delivery Failures
Please check your delivery address and contact details carefully before ordering. Contact us immediately if a correction is needed; changes may not be possible after dispatch.
If an incorrect or incomplete address, refusal or failure to collect causes a parcel to be returned, reasonable additional shipping or redelivery costs may apply where permitted by law. We will explain any proposed charges before arranging redelivery. This does not limit your rights where we or our delivery provider are responsible for a problem.
Damaged or Missing Parcels
If an order arrives damaged or leaking, please email us within 48 hours where possible with your order number, a description and clear photographs of the item and packaging. An unboxing video is helpful if available, but is not mandatory for a valid claim. Keep the product and packaging while we investigate.
For a missing parcel or a delivery marked complete that you have not received, contact us promptly so we can investigate with the carrier. You do not need to wait seven business days to report a concern.
We will help investigate and arrange an appropriate remedy where required. See our Return & Exchange Policy. Reporting timeframes in this policy do not remove your applicable consumer rights.
Contact Us
For shipping questions or order assistance, email ruhaniember@gmail.com. Please include your name and order number.