Privacy Policy
Effective date: October 19, 2026
This Privacy Policy explains how Ruhani Ember handles personal information when you visit our website, contact us or purchase from us.
1. Information We Collect
Depending on how you interact with us, we may collect your name, email, telephone number, billing and delivery details; order details, payment references and payment status; customer-service correspondence, enquiries and reviews you choose to provide; and technical information such as IP address, browser, device and security logs. Your browser may store cart contents and currency preferences.
We collect information necessary for the purposes described here. Please do not send full payment-card details or sensitive identification documents by email.
2. How We Use Information
We use information to arrange payments, process and deliver orders, answer enquiries, manage returns and sample credits, prevent fraud, protect our services, maintain business records and meet legal obligations. We send promotional messages only with consent or another lawful basis where permitted. We will not use your information for a materially different purpose without obtaining any consent required by law.
3. Service Providers & Disclosure
We share only the information needed with service providers supporting hosting, payments, delivery, communications, security and professional services. When online payments are available, the payment provider will be identified at checkout and its own privacy terms will apply to its handling of payment information.
We may also disclose information where required or permitted by law, including to address fraud, protect legal rights or respond to lawful requests. We do not sell personal information.
4. Cookies & Browser Storage
Our website uses browser storage for functions such as your cart and currency selection. Hosting and third-party services, including fonts, currency rates, social links and payment services where enabled, may receive technical information when used. External websites have their own privacy policies.
You can manage cookies and storage through your browser; disabling them may affect website features. Where optional tracking requires consent, we will request it before using that tracking.
5. Marketing Preferences
You may withdraw marketing consent at any time using the unsubscribe instructions in a message or by contacting us. Necessary order and service messages may still be sent.
6. Retention, Security & International Processing
We retain information for as long as reasonably necessary for the purpose collected, including accounting, fraud prevention, disputes and legal requirements, then securely delete or anonymize it. We use reasonable safeguards appropriate to the information, although no system can guarantee absolute security.
Service providers may process information outside Canada, where it may be subject to local laws and lawful access requests. We remain accountable for information handled on our behalf and use appropriate contractual and other safeguards.
7. Your Rights & Questions
Subject to applicable law, you may request access to or correction of your personal information, withdraw consent or raise a privacy concern. We may need to verify your identity. Withdrawing consent may affect our ability to provide a requested service; records that must lawfully be retained will not necessarily be deleted. We will respond within applicable legal timeframes.
8. Policy Updates
We may update this policy for future activities by posting a revised effective date. We will provide additional notice or obtain fresh consent when required by law.
9. Privacy Contact
Ruhani Ember — Privacy Contact
Email: ruhaniember@gmail.com